Delivery policy
Version 0.1 · In force from
DRAFT — this policy has not been written yet. Replace every section below with the real wording before publishing.
Where we deliver
The areas served, and anywhere excluded.
Charges
MUST MATCH lib/orders/policy.ts: Rs 500 within Colombo, Rs 1,500 elsewhere, free at or above a Rs 25,000 subtotal. Change the code and this page together.
How long it takes
Dispatch time and delivery time, and what a working day means.
Tracking
How a customer finds out where their order is.
If nobody is in
What the courier does, and how long an item is held.
Damaged or missing deliveries
How to report one and by when.