Refunds & cancellations

DRAFT — this policy has not been written yet. Replace every section below with the real wording before publishing.

Cancelling before dispatch

How to cancel, and how quickly we refund.

Dead on arrival

The window for reporting a faulty item and what we do about it.

Change of mind

Whether returns are accepted, in what condition, and who pays return postage.

Items that cannot be returned

Anything excluded, and why.

How refunds are paid

Back to the original payment method, and how long it takes.

Warranty claims

How a warranty claim differs from a return, and where to start one.